Emergency numbers

  • Firemen 115
  • Medical emergency 118
  • Police 113
  • Police - Carabinieri 112
In case of an emergency:

If you or an external person notice an emergency, or possible signs of anomalies (smoke, gas odour, etc.):

  1. Immediately contact the reception or the fire control operator of the building. If this is not possible, call 115 or 118 in case of injured people and activate the manual alarm. Then try again to contact the reception or the fire control operator.
  2. Warn the other people and make them leave from the area or close areas. Do not use fire extinguisher or fire hydrant if you have not been trained to use these tools.

The information you transmit to the reception, emergency operators or external operators must be SHORT AND COMPLETE. Communication:

  • WHO: Your name and phone number to be called back
  • WHERE: The location where you are and where the emergency is taking place (address of the building, floor and room);
  • WHAT: The kind of emergency (fire, smoke, gas odour, flooding, etc.)
  • HOW: Degree of severity of the emergency, number of injured or trapped people and disabled people.

Reply to all questions asked by the operator and do not interrupt the call until the operator invites you to do so.

  • Stay away from windows, glasses, shelves, all object which may fall down;
  • Go close to structure in cement, beams, ports, etc. or try and find shelter under tables, desks or other stable flat surfaces;
  • Do not use lifts;
  • At the end of the event:

  • Switch off or secure all used tools and equipment;
  • Extinguish possible free flames and cigarettes;
  • Leave the building as outlined before;
  • Signal possible critical situations to the team managing the emergency.
Building evacuation

he order to evacuate the building is transmitted via microphones in the Departments or with a conventional sign which is written down next to the evacuation plans of all buildings.

If the alarms ring for longer than 3 minutes, you must leave the building.

During the building evacuation:  KEEP CALM!

Go to the door of the room and check that the way of escape is free and that there is no smoke.

If the escape way is free:

  • Close the windows and switch electric devices off, if this does not imply any risks;
  • Close the doors behind you after checking that the room you are leaving is empty;
  • Take care that disabled people or occasional visitors are helped out;
  • Leave the building in an orderly manner, without running, following the escape way as indicated on the signs or by the emergency team;
  • Do not use lifts;
  • Dot not push others, do not scream, do not cause panic;
  • Transmit possible problems to the emergency team (about injured people, trapped or with motor troubles);
  • If there is smoke and crawl on the floor, breath slowly through a handkerchief (better if wet);
  • Do not go back for any reason (unless the escape way is blocked);
  • After you leave the building, reach the closest meeting point;
  • Do not drive away by car, do not block the streets or areas where emergency vehicles are circulating;
  • Do not go back into the building until otherwise communicated by the emergency team. 

If the escape way is not free:

  • Stay in a room with windows, lock the door and block it with cloths, possibly wet and make yourself known through the windows or using your phone

Do not take any autonomous initiatives.